The impetus for this has always been to see for myself if Dr. Leidner was right: could McDonald's really be the same everywhere? Something went wrong. You're listening to a sample of the Audible audio edition. Because her work contrasts the experiences of service workers at Combined Insurance and McDonald's, an organization that pioneered the routinization of service work and another we are all familiar with, Leidner's book should prove useful and interesting for researchers as well as being a … Free pickup Tue, Sep 15. Best Fast Food in Quebec City, QC - La Poutinerie, Harvey's, Frite Alors!, Freshii, Casse-Croûte Pierrot, Snack Bar Saint-Jean, McDonald's, Chez Ashton 24h, Resto la Mama - Grilled Cheese, Tartar Station On the other hand, the routinization that has been key to McDonald's success raises questions of alienation, autonomy and robotization of employees for the sake of profit. Fast Food, Fast Talk: Ser... It also analyzes reviews to verify trustworthiness. In this fiery and funny talk, New York Times food writer Mark Bittman weighs in on what's wrong with the way we eat now (too much meat, too few plants; too much fast food, too little home cooking), and why it's putting the entire planet at risk. There are many local fast food restaurants around the world as well as the more international brands. Available online At the library. Your recently viewed items and featured recommendations, Select the department you want to search in. Learn more about how fast food affects the body here. MY FAST FOOD LESSON: Make your own English lesson on fast food. Here, Schlosser notes a common tactic in the fast-food (and, later, meatpacking) industries. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. ", "Ashley C. Ford is a writer for the ages, and 'Somebody's Daughter' will be A BOOK OF THE YEAR. Hungry and tired of the banality of couscous, hara (a tomato based soup) and tajine that I had been eating in Morocco for the past four months, I burst through the doors of one of the McDonald's in the city of Casablanca. The hours are long, the pay is low, and you go home smelling of burgers and fries at the end of the day. University of California Press. Processed foods like noodles, pizza, white bread, diet soda etc. Sorry, there was a problem loading this page. The routinization of service work has both poignant and preposterous consequences. A) They ask employees to always use customers' first names. People were… Phone: (215) 898-7665 Eat like that on a regular basis and you run the risk of high cholesterol, weight gain and other health complications. Find it Stacks Request (opens in new tab) 5. I, for one, have learned to appreciate the significance of McDonald's organizational structure, while being cogent of the impact of its corporate values on the individual and society. Richly anecdotal and accessibly written, Leidner's book charts new territory in the sociology of work. Fast Food, Fast Talk : Service Work and the Routinization of Everyday Life. Fast food contains excess of oil or saturated fat and is also high in sugar content. "Fast Food, Fast Talk makes an important contribution to the literature on the routinization of work. Ever since I have also been fascinated by McDonald's as an indicator of American culture. Combined Insurance goes further than McDonald's in attempting to standardize the workers' very selves, instilling in them adroit maneuvers to overcome customer resistance. Imprint Berkeley : University of California Press, 1993. Download one of the Free Kindle apps to start reading Kindle books on your smartphone, tablet, and computer. Arrives by Fri, Sep 11. Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life Paperback – Aug. 4 1993 by Robin Leidner (Author) 4.3 out of 5 stars 4 ratings See all formats and editions Average Rating: (0.0) stars out of 5 stars Write a review. FAST FOOD POSTER Make a poster about fast food. 5 Too Many Bad Carbs Can Lead to Blood Sugar Spikes. Department of Sociology In Fast Food. There is something awe inspiring about the success of McDonald's and its guarantee of a certain quality of food, cheer, and service no matter where in the world I should travel. Ships to San Leandro, 1919 Davis St. There is the sense of a prophecy fulfilled. Talk at Work Fast Food, Fast Talk? Dr. Leidner provides insight into corporate culture that many of us will at sometime or another participate in. Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life, Books with Buzz: "Somebody's Daughter" by Ashley C. Ford, University of California Press; First edition (Aug. 4 1993). Learning how to sell life insurance at a large midwestern firm, she is coached on exactly what to say, how to stand, when to make eye contact, and how to build up Positive Mental Attitude by chanting "I feel happy! People may feel hungry soon after eating and gain weight over time. Show it to your classmates in the next lesson. Find all the books, read about the author and more. Some McDonald's workers resent the constraints of prescribed uniforms and rigid scripts, while others appreciate how routines simplify their jobs and give them psychological protection against unpleasant customers. I was feed up. Fast Food, Fast Talk. If you're an avid Eat This, Not That! C) They focus on giving each customer a unique eating experience. Learning how to sell life insurance at a large midwestern firm, she is coached on exactly what to say, how to stand, when to make eye contact, and how to build up Positive Mental Attitude by chanting "I feel happy! Robin Leidner. Please try again. 128.8.94.174 14:48, 29 March 2011 (UTC) I agree. Robin Leidner's lecture was probably my first exposure to sociology and I believe one of the causes that lead to a radical shift in my adolescent thinking. Fast-food chains have started offering healthier options, which has proliferated its … Try again. light on the concentration of fast food restaurants around schools in the United States (13-15). Attending Hamburger University, Robin Leidner observes how McDonald's trains the managers of its fast-food restaurants to standardize every aspect of service and product. $36.63 $ 36. Her study reveals the complex and often unexpected results that come with the routinization of service work. While some fast food restaurants are making the switch to healthier fats, many items on fast food menus still contain trans fat. Such a concentration has also been demonstrated in Montréal, where almost 75% of schools were near (within a one-kilometre radius) at least one fast-food restaurant (16). TED talks, fast food for the mind TED-style talks have made the 18-minute dash the new norm for communicating ideas. A&W — Beyond Burger. #McDonalds #BurgerKing #FastFoodFollow me on social media!Instagram: @elyssedancer99TikTok: @alexys_elysse Fast food has many short- and long-term effects on the body. Attending Hamburger University, Robin Leidner observes how McDonald's trains the managers of its fast-food restaurants to standardize every aspect of service and product. Carry-out, also known as take-out, is what you get… To get the free app, enter your mobile phone number. Gespr chssituationen in Fast-food Restaurants Referentinnen: Ingemarie Henningsen Laura Hofman Miquel Antje Lorenz – A free PowerPoint PPT presentation (displayed as a Flash slide show) on PowerShow.com - id: 3f2350-NTliN High throughput demands mean that workers do very little at each stage of the production process, and they do it repetitively. I hope you guys enjoyed this video! I was on a mission. Robin Leidner, Ph.D. 1993. has been added to your Cart. fall into the category of fast food. University of Pennsylvania It would seem that my life has already come full circle. Most of us have no idea how caloric it is. Calories: 500. (The phenomonem of McDonald's seems reminscent of something one might find in a dystopian post-industrial science ficiton story.) Please try your request again later. Meilleurs Fast Food à Québec, QC - La Poutinerie, Chez Ashton, Frite Alors!, Harvey's, Freshii, Casse-Croûte Pierrot, Pat Retro, A&W, McDonald's, Casse-croûte Flashbourg Ever present is the conflict between self-identity and existence in a corporate world that requires all things to be standerdized. "Fast Food, Fast Talk makes an important contribution to the literature on the routinization of work. I also needed to use a bathroom that was clean. Green Library. 63 $36.63 $ 36. With service sector work becoming increasingly important in American business, her timely study is particularly welcome. The great thing about fast food is that it can be eaten on the go. Of course, most US citizens would be completely ignorant about those... 67.8.55.66 (talk) 20:34, 16 April 2008 (UTC) Fast food is most definitely not only North American. That at, one time, 7% of US workers had worked at McDonald's at one time or another, speaks to the influence of McDonald's in the lives of Americans. reader, you probably … McNeil Building, Ste. It would be good judgment to know what we are getting ourselves involved in. These homemade food items are delicious and healthy at the same time, providing you with all the essential nutrients and minerals, which fast food items lack in. Responsibility Robin Leidner. This "quest" occurred during a foreign exchange to Morocco during the fall of 2000. But the story begins much earlier perhaps in 1994 when I was 12 or 13. Physical description p. cm. Attending Hamburger University, Robin Leidner observes how McDonald's trains the managers of its fast-food restaurants to standardize every aspect of service and product. However, there are still thousands of people who are willing to work in the fast food … To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. The current article ignores traditional forms of fast food outside England, France, and Rome. I needed food that I could trust to be produced in some standardized fashion, that would be clean and well cooked. Leidner's fascinating report from the frontlines of two major American corporations uncovers the methods and consequences of regulating workers' language, looks, attitudes, ideas, and demeanor. Best Fast Food in Quebec City: See Tripadvisor traveller reviews of Fast Food Restaurants in Quebec City. After first seeing Dr. Leidner and reading of the expansion of McDonald's to Morocco, I have, seven years later eaten at the first McDonald's in Morocco, always with "Fast Food, Fast Talk" in mind. 3718 Locust Walk There is the sense of a prophecy fulfilled. Find some good online activities. After viewing product detail pages, look here to find an easy way to navigate back to pages that interest you. B) They tailor each workstation to an employee's unique personal qualities. Purchase the book. Make sure there is a good mix of things to do. I had dragged several of my friends by train, bus, taxi, and foot for the singular purpose of eating a Big Mac. Unable to add item to Wish List. Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life. Leidner wrote a book, Fast Food Fast Talk: Service work and the routinization of everyday life, in which she worked in and observed working life in a McDonalds and compared it to an insurance company. © 2008-2021, Amazon.com, Inc. or its affiliates, Economics of Labour & Industrial Relations. 353 Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life. "Fast Food, Fast Talk makes an important contribution to the literature on the routinization of work. Fax: (215) 573-2081, © 2021 The Trustees of the University of Pennsylvania, College of Liberal and Professional Studies, College of Liberal & Professional Studies. Fast Talk: Service Work and the Routinization of Everyday Life Robin Leidner offers a rich, illuminating and compelling account of the ways in which work experience can be heavily routinized and, in some cases, quite literally scripted for service workers. "Fast Food, Fast Talk makes an important contribution to the literature on the routinization of work. "—Glennon Doyle. No Kindle device required. When I first bit into this burger, I actually said aloud: “This … Current Market. I feel terrific! Give each other feedback on your posters. I feel terrific!" According to Robin Leidner in fast food,fast Talk,how do fast-food restaurants rationalize the process of providing food to customers? This concentration appears to be even greater around high schools (14-15). In a sense, Robin Leidner gave birth to my "sociological imagination." Qty: Free delivery. Attending Hamburger University, Robin Leidner observes how McDonald's trains the managers of its fast-food restaurants to standardize every aspect of service and product. Free shipping and pickup in store on eligible orders. It tends to undermine shared understandings about individuality and social obligations, sharpening the tension between the belief in personal autonomy and the domination of a powerful corporate culture. 1-Click ordering is not available for this item. Many fast food workers work overtime but are not compensated for it, and others are asked to stay late without being paid. After first seeing Dr. Leidner and reading of the expansion of McDonald's to Morocco, I have, seven years later eaten at the first McDonald's in Morocco, always with "Fast Food, Fast Talk" in mind. Philadelphia, PA 19104-6299 Fast food, fast talk : service work and the routinization of everyday life. Buy the Paperback Book Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life by Robin Leidner at Indigo.ca, Canada's largest bookstore. Chick-fil-A is the rage and that is why Canadians were excited when the chain first opened up in Toronto. Often that is just the right amount of time, Richard Handler writes. Reviewed in the United Kingdom on April 1, 2016, とても気持ちの良い取引が出来ました。ありがとうございます。また、ご縁がありましたラよろしくお願い致します。, Reviewed in the United States on September 21, 2014. My father had taken me to our local Borders bookstore in the suburbs of Philadelphia to hear a lecture about McDonald's of all things (I was home schooled at the time and going to lectures such as these was a continual part of my education). Never again was the world the same. Fast Food, Fast Talk Service Work and the Routinization of Everyday Life. Because her work contrasts the experiences of service workers at Combined Insurance and McDonald's, an organization that pioneered the routinization of service work and another we are all familiar with, Leidner's book should prove useful and interesting for researchers as well as being a teaching tool for … I think you should also mention Chinese Fast Food, especially since there is a long history of urbanization and such food, particularly things like 串. Walmart # 562053992. Working at a fast food restaurant is far from the greatest job in the world. 4. As a result, the fat deposits in body begin to accumulate resulting in weight gain and obesity. 63. There is a sense of empowerment in "decoding" society and locating ones position in society and it is my hope that others, outside of academia, will read Leidner's book and become consciouse of their organizational context. View current Job Market Candidates from Penn Sociology. 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